Important Information
This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy legislation across Canada. It applies to all personal information collected through canadainvesting.app and related services.
1. Information We Collect
Personal Information You Provide
| Information Type | Examples | Purpose |
|---|---|---|
| Contact Information | Name, email address, phone number, business address | Account creation, communication, service delivery |
| Professional Information | CIRO registration, designations (CFA, CFP, CIM), specializations, firm details | Verification, matching, profile creation |
| Investor Information | Investment goals, risk tolerance, portfolio size, timeline preferences | Advisor matching, service customization |
| Financial Information | Payment details, billing information, subscription data | Payment processing, billing, account management |
| Communication Data | Messages, support requests, feedback | Customer support, service improvement |
Automatically Collected Information
- Technical Data: IP address, browser type, operating system, device information
- Usage Data: Pages visited, time spent, click patterns, feature usage
- Location Data: General geographic location (city/province level)
- Cookies and Tracking: Website functionality, preferences, analytics data
2. How We Use Your Information
Primary Uses
- Provide advisor matching services
- Verify professional credentials and CIRO registration
- Process payments and billing
- Deliver customer support
- Send service notifications
- Maintain platform security
Secondary Uses
- Improve our matching algorithms
- Analyze usage patterns
- Develop new features
- Send marketing communications (with consent)
- Comply with legal obligations
- Prevent fraud and abuse
Consent and Opt-Out
We obtain your consent for all marketing communications and non-essential data processing. You can withdraw consent or opt-out at any time by contacting us or updating your preferences.
3. Information Sharing and Disclosure
We Share Information With:
- Service Providers: Railway (hosting), Stripe (payments), email service providers -- only as necessary for service delivery
- Platform Members: Limited profile information shared between advisors and clients for matching purposes
- Legal Requirements: Government authorities when required by Canadian law, court orders, or to protect safety
- Business Transfers: In case of merger, acquisition, or sale -- with advance notice and continued privacy protection
We DO NOT:
- Sell your personal information to third parties
- Share data with advertisers for tracking
- Transfer data outside Canada without consent
- Use your information for unrelated purposes
4. Data Security and Protection
- Encryption: TLS 1.3 in transit, AES-256 at rest
- Access Control: Multi-factor authentication, role-based permissions
- Monitoring: 24/7 security monitoring, incident response
- Regular security audits and penetration testing
- Employee privacy and security training
- Secure backup and disaster recovery procedures
5. Your Privacy Rights Under PIPEDA
Right to Access
Request copies of your personal information we hold
Right to Correction
Update or correct inaccurate personal information
Right to Deletion
Request deletion of your personal information (with limitations)
Right to Object
Object to certain uses of your personal information
Data Portability
Receive your data in a structured, commonly used format
Right to Information
Understand how your information is being used
How to Exercise Your Rights
To exercise any of these rights, contact our Privacy Officer:
- Email: support@canadainvesting.app
- Phone: (647) 956-7290
- Mail: Privacy Officer, CanadaInvesting, Toronto, ON
We will respond to your request within 30 days as required by PIPEDA.
6. Cookies and Tracking Technologies
| Cookie Type | Purpose | Duration | Control |
|---|---|---|---|
| Essential Cookies | Platform functionality, security, authentication | Session/1 year | Cannot be disabled |
| Analytics Cookies | Usage statistics, performance monitoring | 2 years | Can be disabled |
| Preference Cookies | User settings, language, customization | 1 year | Can be disabled |
| Marketing Cookies | Personalized content, campaign tracking | 1 year | Requires consent |
You can control cookies through your browser settings or our cookie preference center. Disabling certain cookies may affect platform functionality.
7. Data Retention
- Active Account Data: Retained while your account is active and for 2 years after account closure
- Financial Records: Retained for 7 years as required by Canadian tax and business laws
- Communication Records: Support tickets and communications retained for 3 years
- Analytics Data: Aggregated and anonymized data retained indefinitely for service improvement
8. International Data Transfers
Our Approach to Data Transfers
We primarily process data using Railway's cloud infrastructure. While our service providers may have servers in various locations, we implement appropriate safeguards for any international transfers including contractual data protection clauses, adequacy decisions where available, additional security measures, and regular compliance monitoring.
9. Children's Privacy
Age Restriction
CanadaInvesting is intended for investment professionals and adult investors and is not directed at children under 18. We do not knowingly collect personal information from minors. If we discover we have collected information from a child under 18, we will delete it immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through:
- Email notification to registered users
- Prominent notice on our website
- In-platform notifications
- Updated "Last Modified" date at the top of this policy
Your continued use of our services after policy changes constitutes acceptance of the updated policy. If you disagree with changes, you may close your account before they take effect.
Privacy Questions or Concerns?
Contact our Privacy Officer for any questions about this policy or your personal information.
Regulatory Contact
If you're not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca